Helps Ace provides exceptional value to our customers and always strives to establish a harmonious and smooth relationship. Hence, we expect our customers to cooperate so that we can complete the projects smoothly. Before placing an order, we advise customers to read, examine, and comply with our refund policy. We do not wish to have customer disputes and want an excellent and fulfilling long-term relationship.

Except under the circumstances stated in the following sections, our customers agree that all our sales are final. None of our services can be refunded except under the conditions stated on this webpage since we customize our services for each client. We had to adopt and implement this policy after identifying a few individuals who had engaged in unfair practices. For example, upon receiving customized material from our company, these unscrupulous elements requested a refund. After a few days, they sold the same content we had created for them on a website. They got their project free of charge from us, putting our venture at a loss. While putting us at a loss, they made money from selling our products on a website. Therefore, these challenging circumstances have compelled us to adopt and implement a conditional refund policy.

Our refund policy is genuine and transparent; we have nothing to hide. Our enterprise differs from other companies that make grand claims but, in practice, implement numerous hidden policies and terms. Our group, Helps Ace, has no hidden terms or policies, and everything is clear-cut with us. Our precise and clear-cut refund policy is one reason our customers have trusted us since 2003 and why we continue to hold the industry’s top position. Our customers understand that there is no fear of hidden surprises when they place orders with us. They know this because every policy in our establishment, including the refund policy, is considered precise and clear.

In several areas of this webpage, we will interchangeably state Helps Ace in various words. These words include company, firm, enterprise, venture, group, establishment, agency, and ‘we’ to prevent repetitive usage of the organizational name Helps Ace which could lead to reader boredom. In the sections below, we will replace terms like ‘customer’ or ‘client’ with ‘you’ and ‘your’ to prevent repetition.

Based on our services, we have two refund policies — ‘Refund Policy-1,’ ‘Refund Policy-2,’ and ‘General Refund Policy.’ The ‘Refund Policy-1’ applies to all our services except counseling, tuition, bookkeeping and accounting, SEO, SEM, link-building, PPC, social media, and other digital marketing, and recruitment. ‘Refund Policy-2 ‘applies only to services such as counseling, tuition, book-keeping and accounting, SEO, SEM, link-building, PPC, social media, and other digital marketing and recruitment. The ‘General Refund Policy’ applies to all our services and to ‘Refund Policy-1’ and ‘Refund Policy-2.’ You can review the refund policies stated as follows:

REFUND POLICY-1

The ‘Refund Policy-1’ applies to our services, such as research and/or analysis (all types), writing (all types), word editing and proofreading, transcription, translation, virtual assistant, graphic design, data entry, data services, PPT PowerPoint, sub-titling, audio editing, video editing, and photo editing. ‘Refund Policy-1’ does not apply to counseling, tuition, book-keeping, accounting, SEO, SEM, link-building, PPC, social media, other digital marketing, and recruitment services. The detailed explanation of this ‘Refund Policy-1’ policy is as follows:

• If you want to cancel an order (due to an error during the ordering process, if you have placed the same order twice and you want to cancel one order, or for any other reason) for tasks with a more than 48-hour or 2 days deadline, you must do so within 3 hours of completing the payment. Should such cancellations occur, we will issue a full refund, deducting any applicable third-party transfer or processing charges. If you cancel the order within 3 hours for orders over the 48-hour or 2-day deadline, you need to email us the details to: client@helpsace.com with the subject: “Cancellation,” project ID No (if available), and other project details. Cancellation and refund requests will be considered valid only if they are sent from the registered email ID from which you contacted us for placing the order or having placed the order. If no cancellations are happening within 3 hours for orders over the 48-hour or 2-day deadline, then the order cannot be canceled, and no refund will be provided.
• In cases of short deadlines of 12–24 hours, you cannot cancel the orders once placed (due to an error during the ordering process, and need to make changes, or for any other reason), and we will give no refund. You cannot cancel the orders in cases of a short 12–24 hour deadline because an expert would have been designated to your job.
• If no experts are available to do your job after you make the payments, we will email you to inform you. After receiving your confirmation, we will cancel the order and refund your fees. The refund will be transferred after deducting the third-party transfer charges (if any are applicable).
• You can contact us via email regularly to stay updated while your task progresses. If the person assigned to your project cannot complete it due to unforeseen circumstances, we have you covered. Our establishment will assign a new individual to prioritize and complete your job in such cases. Instances where the designated professional cannot complete the job occur only in rare cases. Based on each case, if no new team member can complete your task, we will refund the amount (after deducting the applicable third-party transfer fees). These issues occur only in rare cases, and we take all measures to complete all work on time.
• The revision policy applies to all orders except counseling, tuition, recruitment, accounting, bookkeeping, SEO, SEM, link-building, PPC, social media marketing, and other digital marketing. For projects such as writing, editing, proofreading, video editing, photo editing, audio editing, graphic designing, sub-titling, and data entry, if the expert assigned to your task has not fulfilled your order instructions, we cannot offer a refund, but we will revise the files. Such cases wherein our experts cannot follow task specifications are sporadic, as we strive to ensure the highest quality in our work. We will make revisions if we don’t follow your original instructions when placing the order within a specified time limit.

REFUND POLICY-2

‘Refund Policy-2’ applies only to counseling, tuition, book-keeping, accounting, SEO, SEM, link-building, PPC, social media, other digital marketing, and recruitment services. ‘Refund Policy-2’ does not apply to our services, such as research and/or analysis (all types), writing (all types), word editing and proofreading, transcription, translation, virtual assistant, graphic design, data entry, data services, PPT PowerPoint, sub-titling, audio editing, video editing, and photo editing. The ‘Refund Policy-2’ is stated here:

COUNSELING:

Our refund policy for counseling is stated as follows:

• If you want to cancel an order (due to an error during the ordering process, if you have placed the same order twice and wish to cancel one order, or for any other reason), you must do so within 1 hour of completing the payment. Should such cancellations occur, we will issue a full refund, deducting any applicable third-party transfer or processing charges. Suppose you cancel the order within 1 hour; you need to email us the details to: client@helpsace.com with the subject: “Cancellation: Counseling,” your complete name registered with us, phone number registered with us, project ID No (if available) and other project details. Cancellation and refund requests will be considered valid only if they are sent from the registered email ID from which you contacted us for placing the order or having placed the order. If no cancellations happen within 1 hour, the order cannot be canceled, and no refund will be provided.
• Once the one-hour above deadline is over, or the session program/package/plan has started after we assign the expert, and the session is in progress, you cannot cancel the program/package/plan and will not get the refund. So the only option available is within 1 hour after making payments. The service will continue until the final date of the program/package/plan without cancellation and refund. Hence, before making payments for the counseling program/package/plan, you must clarify all your doubts with our administrative staff through the contact form on the company website.
• Cancellation and refund are provided if we cannot find a suitable therapist within 15 days of your payment for attending your first session of our program/package/plan. If we cancel and refund you, we will pay the full amount of the program/package/plan after deducting the third-party money transfer fees (if applicable).
• If you have paid for the program/package/plan and we have allotted you the therapist and you do not want to take the session(s), the program/package/plan cannot be canceled. Hence, before making payments, you must be 100% sure you must take the therapy. Before making payments, you must clarify all your doubts with our administrative staff through the contact form on the company website.

• You must attend the sessions during the validity period of the program/package/plan, as they are for your benefit. If you are unavailable to take a session during your next slot, you must inform us via email at client@helpsace.com with the subject ‘Counseling Postponement’ at least 24 hours before the slot time.
• If you fail to inform us about postponing sessions via email at client@helpsace.com with the subject ‘Counseling Postponement’ at least 24 hours before the slot, we will cancel the 1 hour (60 minutes) from the package/plan/program with no refund. In the postponement message, you should provide your name registered with us, project ID No (if available), and other project details. Postponement requests will be considered valid only if they are sent from the registered email ID from which you contacted us for placing the order or placed the order. However, this failure to provide 24 hours’ notice with the cancelation of hours from the package is limited to a few times only. After more than (3 times in every 6 months or two consecutively) or (2 or more in 3 months or two consecutively) where we have to cancel the 1 hour (60 minutes) from the package/plan/program with no refund, we will have to terminate the therapy by cancelling the entire package/plan/program with no refund.  
• Even when there is an option to postpone sessions with a 24-hour notice, you cannot postpone sessions with 24-hour notice (via email at client@helpsace.com with the subject ‘Counseling Postponement’) more than four times in a 1-year program/package/plan. You cannot postpone sessions more than two times in a 6-month program/package/plan with 24-hour notice (via email at client@helpsace.com with the subject ‘Counseling Postponement’). If it is a more than one-year program, (e.g., a 2-year program) then the above-given yearly postponement times will be counted, which means you can postpone 8 times in two years for a two-year program. If you postpone for over the above-stated timelines, your entire program/package/plan will be automatically canceled with no refunds.
• If you are unhappy with the therapist or the services provided, there is no option for cancellation. The only possibility in such a situation is to consider assigning you a new therapist after meticulously reviewing all the valid reasons for the case. Based on this situation, if a new therapist is assigned, your therapy will start only at that point and no earlier used minutes of the program/package/plan will be available to you. You can use only the leftover sessions/minutes of the program/package/plan.

• Once a therapist is assigned for you, if you require a different therapist for a better experience than the one you are presently having, after a genuine and proper investigation into your case, we can try to change your current therapist. However, note that we will not allow for frequent or unlimited change in therapists. The maximum number of therapists you can change is two in 6 months and not more. Also, after the start of the program/package/plan, when you request a change in therapist, you will have to wait for 7 days to 1 month (after receiving your request for a change in therapist). If a new therapist is unavailable after one month, you will be reassigned to the previous therapist based on their availability. It will be based on the earlier therapist’s availability that you will be re-assigned to them, which might not be immediately after 1 month of receiving your request for a change in therapist. If the previous therapist(s) are unavailable for long, we shall keep checking for other therapists. It all depends on the availability of therapists who might be busy with different clients, whom they are already allotted. However, we shall put in our maximum effort to minimize the time needed to find new therapists. Do note that a change in therapist and the waiting duration for assigning a new therapist will not allow for cancellation or refund.
• If the therapist cannot take a session during your next slot, we will inform you 12-24 hours before the slot. The therapist could also face emergencies, which would call for a short notice postponing a session, even less than 2 hours. Failure of the therapist to take a session will not be a case for a refund. We will inform you of the therapist’s next available date and time. If your therapist faces any significant issues, the matter will be discussed with you, and a solution can be addressed. We will do our best to find a solution, including finding an alternative therapist for you. Do note that a change in therapist and the waiting duration for assigning a new therapist will not allow for cancellation or refund. We will work out a solution for our clients, whatever the situation.

• You must notify the administrative office via email (client@helpsace.com) of any changes to your email address or mobile number that you have registered with us. Regardless of whether you receive an email or text reminder (if the facility is available at any time) from us, it is still entirely your duty to remember and show up for all treatment sessions promptly on schedule. You should be aware that psychological treatment should be approached like any other significant medical visit. Even if it takes time, dedication and consistency are essential to achieving this goal, which is for your improvement.
• You can rejoin our plan/program if the therapy connection ends following our cancellation policy.

TUITIONS/TUTORING:

• If you want to cancel an order (due to an error during the ordering process, if you have placed the same order twice and wish to cancel one order, or for any other reason), you must do so within 1 hour of completing the payment. Should such cancellations occur, we will issue a full refund, deducting any applicable third-party transfer or processing charges. Suppose you cancel the order within 1 hour; you need to email us the details to: client@helpsace.com with the subject: “Cancellation: Tuitions,” your complete name registered with us, phone number registered with us, project ID No (if available) and other project details. Cancellation and refund requests will be considered valid only if they are sent from the registered email ID from which you contacted us for placing the order or having placed the order. If no cancellations happen within 1 hour, the order cannot be canceled, and no refund will be provided.
• Suppose you require a different tutor for a better tuition experience than the one you presently have, after a genuine and proper investigation into your case; we can try to change your current tutor. As soon as a new tutor is available, we will assign that person to you. However, note that we will not allow for frequent or unlimited change in tutors. The maximum number of tutors you can change is two in six months and not more.

• You must attend the classes during the validity period of the program/package/plan, as they are for your benefit. If you are unavailable to take a session during your next slot, you must inform us via email at client@helpsace.com with the subject ‘Tuitions Postponement’ at least 24 hours before the slot time. That missed slot will be taken with the next or any other slot. In the postponement message, you should provide your correct full name, phone number, project ID No (if available), tutor details (if available), and other tuition program/plan/package details for us to quickly identify your details. Postponement requests will be considered valid only if they are sent from the registered email ID from which you contacted us for placing the order or placed the order.

• If a tutor cannot take a session during your next slot, we will inform you 12-24 hours before the slot. That slot will be taken with the next or any other slot.
• If we decide to remove a tutor from our rolls, we will inform you and assign you a new tutor in that place. The new tutor will continue with the remaining slots/sessions in the program/package/plan, starting from where the previous tutor left.

BOOKKEEPING AND/OR ACCOUNTING:

• Before Work Starts: If you intend to cancel the bookkeeping and/or accounting services even before the work has started, we may issue a full refund (after deducting the applicable third-party transfer charges) based on the condition that the cancellation request is received in our email: client@helpsace.com within 1 hour of payment with the subject ‘Accounting-Bookkeeping Cancellation.’ In the cancellation message, you should provide the correct full name you registered with us, the phone number you registered with us, the project ID No (if available), and other project details for us to quickly identify your details. Cancellation and refund requests will be considered valid only if they are sent from the registered email ID from which you contacted us for placing the order or placed the order. If no cancellations happen within 1 hour, the order cannot be canceled, and no refund will be provided. The refund requests will be assessed and processed within fifteen (15) days of receipt.
• Ongoing Work: (1) We work on annual agreements with (advance payments for next month received before the end-day of the prior month so that we can continue working for the next month) our clients, which you can cancel (without any refunds) with the understanding that you follow the 40-day cancellation notice period before the current monthly cycle ends. Suppose you, as our client, want to discontinue with us from 1 September next month, then we have to receive the cancellation notice, for example, on 20^th August. This notice period will permit us to allocate and adjust our resources and schedules effectively. The written notice for cancellation should be received in our email: client@helpsace.com with the subject ‘Accounting-Bookkeeping Cancellation,’ forty (40) days before the current monthly cycle ends. In the cancellation message, you should provide the correct full name you registered with us, the phone number you registered with us, the project ID No (if available), and other project details so we can quickly identify your details. Cancellation and refund requests will be considered valid only if they are sent from the registered email ID from which you contacted us for placing the order or placed the order. (2) If we do not receive the advance payments for the next month before the prior month’s end, the terms of use or terms and conditions agreement will get automatically canceled.

SEO, SEM, AND OTHER RELATED DIGITAL MARKETING:

If you want to cancel an order (due to an error during the ordering process, if you have placed the same order twice and wish to cancel one order, or for any other reason), you must do so within 1 hour of completing the payment. Should such cancellations occur, we will issue a full refund, deducting any applicable third-party transfer or processing charges. Suppose you cancel the order within 1 hour; you need to email us the details to: client@helpsace.com with the subject: “Cancellation: Digital Marketing,” your complete name registered with us, phone number registered with us, project ID No (if available) and other project details. Cancellation and refund requests will be considered valid only if they are sent from the registered email ID from which you contacted us for placing the order or placed the order. If no cancellations happen within 1 hour, the order cannot be canceled, and no refund will be provided.

GENERAL REFUND POLICY

This ‘General Refund Policy’ applies to all our services and applies to ‘Refund Policy-1’ and ‘Refund Policy-2.’ The ‘General Refund Policy’ is stated as follows:

Task Instructions: All instructions or specifications for task completion must be clear, detailed, and comprehensive to ensure clarity for the individual working on it. If you find that you have not provided detailed and precise instructions, and wish to add new instructions after making payments, it will not be permissible. Our working process policy clearly states that before sending us payments, you must provide us with complete and detailed task instructions, because you will receive the quote based on this. Suppose new instructions come in later after making payments; in that case, it will not be permissible because it would pave the way for re-quotes, delay in work completion, unnecessary revisions, and extra burden for the expert assigned to the task. Hence, we have a clear-cut policy emphasizing that you must provide complete, detailed task instructions before sending us payments. If you add new instructions, you must place a new order, and the previous order cannot be canceled. It will not be allowed if you request a refund on the last order with unambiguous or incomplete project guidelines.

Contact Details During Order Placement: If you have provided wrong or incorrect contact details such as email ID and phone number, or provided an email ID or phone number to which you do not have access regularly, it prevents us from contacting you about discussing your project or any payment issues. Any hindrances (inaccessible or incorrect client contact details) in contacting the customer will delay work completion. An extensive delay in work completion beyond a month will lead us to cancel your order with no refund available. Hence, you must provide us with a correct, working, email ID and phone number you can access so we can contact you for any discussion about your project or payment issues.

Repeated Non-Cooperation or Acting in a Fraudulent Manner: A repeated lack of communication or non-cooperation from the customer’s end affects the completion of the work. If the client repeatedly refuses to cooperate or communicate, we reserve the right to cancel any paid order without a refund. Furthermore, if our establishment suspects the customer acted fraudulently, we can cancel any paid order without a refund.

Unforeseen Event(s): If an unforeseen event prevents us from completing your task, we reserve the right to cancel it. We assure you that such unexpected issues do not occur frequently and will happen only in rare cases (e.g., natural disasters, pandemic). In such cases, we will cancel and refund the full payments after deducting the third-party transfer charges (if any are applicable).

Sharing Contact and/or Payment Details: You should not share your private details (e.g., via files, email, WhatsApp messages, client account, or as per the facility available) such as your phone number, address, payment details, or other related private information with the designated specialist. These details are sensitive, so only our administrative unit should know them, not the person assigned to your job. If you have to send any message or document files to the expert assigned to your work, you must do so without including your contact or payment information. If we discover a violation of the agreement’s terms and conditions, we reserve the right to cancel your order without a refund. It would also help if you refrained from asking for contact and payment details from the individual assigned to your task. Suppose you send private details to the expert or ask for private information from the individual designated to your job (when you have access to a facility to communicate directly with the assigned specialist), we reserve the right to cancel your order without refund. We will be able to provide you with proof of all these issues. If a specialist assigned to your job shares their contact or payment details with you or asks for your contact or payment details, you need to inform us about this.

Sending Sources: If your project requires any sources to be included, it will apply to you, or else this section will not apply. If you cannot adhere to the enumerated schedule for sending sources for orders, you will violate the terms of service. It will forfeit any claim to a guarantee, warranty, or refund.

Assigned Expert for Your Task: Based on the project specifications, Helps Ace usually assigns the most suitable individual for each project. Our agency selects the best available specialist we consider most appropriate for executing the job. However, if you are keen on a specific professional, we cannot be responsible for the failure of the preferred expert. We shall not be liable if the specialist fails to submit the desired quality on time. If you request a refund on this basis, our firm cannot fulfill the request. If the expert compromises quality and fails to follow instructions, we will ensure they redo the files. We will also ask the specialist to adhere to the time deadlines stated in the job description. The only problem is that, in these cases, we cannot fulfill your request for a refund. However, we will be available to coordinate various aspects to ensure the smooth completion of your job.

Grading/Mark/Rating/Ranking/Publishing: We have been industry leaders since 2003, striving to provide quality for all our customer projects worldwide. However, if a third party does the grading/marking/rating/ranking/publishing, our enterprise cannot guarantee your required grading/mark/rate/ranking/publishing. You cannot hold us accountable for receiving a low grade/mark/rating/ranking if the third party has incorrectly or poorly assessed you or your work/job/career/project/business/website/any other. Moreover, we cannot make promises, warranties, or guarantees about accepting or acknowledging you or your work/job/career/project/business/website/any other if you want it published, marked, graded, or ranked at the top. We state this because these issues will fall outside our purview, over which we have no control. You would not be eligible for a refund for issues outside our control or purview.

Refund Money Transaction: The refund money will be returned to the same source you used to make the payment. The duration of this transaction might range from a few days to a week. It mainly relies on your country’s regulations and banking facilities.

Adherence to the Refund Policy: In addition to our refund policy, before placing the order, you must adhere to our terms and conditions, privacy policy, and revisions policy.  

Changing or Updating Refund Policy: We reserve the right to change or update this refund policy information as and when needed. Please email us if the above-stated information or any other refund-related information you seek is unavailable on our refund policy page.