Online Consulting - Know the Genuine and Secure Cancellations

Founded in 2003, our consultants’ online company, ‘HelpsAce,’ boasts decades of experience, positioning us as one of the industry’s most highly regarded establishments. With the best consulting specialists, we are the most desired in the industry for any type of consultancy project help. Compared with the best online consulting companies, we are committed to completing orders as per customer specifications. However, our company, or you, as the customer, reserve the right to cancel an order in extreme cases as stated on this page.

The terms ‘you’ and ‘your’ in the following sections of our ‘Cancellation Policy’ refer to existing or prospective customers of our venture, ‘HelpsAce.’ We will interchangeably use HelpsAce Company in various words on this webpage. These words include ‘company,’ ‘firm,’ ‘enterprise,’ ‘venture,’ ‘group,’ ‘establishment,’ ‘agency,’ and ‘we’ to prevent repetitive usage of the organizational name of HelpsAce, which could lead to reader boredom.

Based on our services, we have two cancellation policies — ‘Cancellation Policy-1,’ ‘Cancellation Policy-2,’ and a ‘General Cancellation Policy.’ The ‘Cancellation Policy-1’ applies to all our services except counseling, tuition, bookkeeping and accounting, SEO, SEM, link-building, PPC, social media, and other digital marketing, and recruitment.

 ‘Cancellation Policy-2’ applies only to services such as counseling, tuition, bookkeeping and accounting, SEO, SEM, link-building, PPC, social media, and other digital marketing and recruitment. The ‘General Cancellation Policy’ applies to all our services and to ‘Cancellation Policy-1’ and ‘Cancellation Policy-2.’ You can review the cancellation policies stated as follows:

CANCELLATION POLICY – 1

Our services, including writing projects (all types), research and/or analysis projects (any kind), word editing, and proofreading, are covered by “Cancellation Policy-1.” “Cancellation Policy-1” further covers translation, transcription, graphic design, virtual assistant, data services (data entry and other related services), subtitling, PPT PowerPoint, video editing, audio editing, and photo editing.

Tuition, counseling, accounting, bookkeeping, SEO, SEM, PPC, link-building, social media, other digital marketing, and recruiting services are all exempt from “Cancellation Policy-1.” The following is a thorough description of “Cancellation Policy-1”:

• Paid orders with over 48-hour or 2-day deadline can be canceled within an hour (and not more) of the purchase transaction being completed. The cancellation could happen when there was a mistake during the purchasing process and you want to make modifications to the order, or for any other reason whatsoever. We shall provide a complete refund in the event of such cancellations, deducting any relevant third-party transaction or processing costs.
• For orders that exceed the 48-hour or 2-day deadline, you can cancel within an hour by sending an email to client@helpsace.com with the subject line, “Cancellation: The Name of the Service.” In the subject line, you need to insert “The Name of the Service” you paid for, like proposal writing, audio editing, tuition, counseling, or any other service.
• In the email content you sent us, you should state your complete name and mobile number (you used while placing the order and/or registering with us). Along with that, you should inform the order/project ID number (if there is one applicable) and other relevant information about the project. Requests for cancellations and refunds will only be accepted if they are received from the registered email ID account you used for contacting us before completing the payment transaction.
• For orders having an over 2-day or 48-hour deadline, if you fail to cancel the order within 1 hour of order placement, the order cannot be canceled later. In such cases, refunds will also not be applicable.
• If you have a shorter deadline of less than a 2-day or 48 hours, you cannot cancel your order once it has been placed. These include either where you made a mistake during the ordering process, need to make modifications to the order, or for any other reason. Since cancellations cannot be done for orders having a deadline of less than a 2-day or 48 hours, we cannot refund you. The reason is that for orders having less than a 2-day or 48-hour deadline, we immediately start the process of assigning a specialist.
• If no one in our team is available to take on your order at the designated time, we have the right to cancel your order. After deducting any applicable third-party transfer fees, we will refund your full amount.

CANCELLATION POLICY – 2

Only services related to tuition, counseling, accounting, bookkeeping, recruitment, SEM, SEO, PPC, link-building, social media, and other digital marketing tasks are covered by “Cancellation Policy-2.” Writing projects, research and/or analysis services, word editing and proofreading, translation, transcription, graphic design, virtual assistant, PPT PowerPoint, data services (including data entry and other related data services), video editing, audio editing, photo editing, and subtitling are among the services that are exempt from “Cancellation Policy-2.” Our ‘Cancellation Policy-2’ is given here for your reference:

Counseling Services Policy

The cancellation policy applicable to our counseling services is stated here:

• You have one hour after making the payments to cancel an order if you want to. The reason for cancellation could be a mistake that occurred during the purchasing procedure, placing an identical order twice, and hence, wanting to cancel one of them, or any other reason. We shall provide a complete refund in the event of such cancellations occurring within 1 hour of order placement, after deducting any relevant third-party processing or transfer fees.
• If you decide to cancel your order within the first hour, you must send us the information about your cancellation to client@helpsace.com with the subject line “Cancellation: Counseling.” The email content you sent us should include information about your full name, phone number, project/order ID number (if relevant), and other additional information relating to your order.
• Requests for cancellations and refunds will only be accepted if they are received from the registered email address you used for contacting us before completing the transaction.
• If you fail to cancel the order within the first 1 hour of its placement, the order cannot be canceled later. Also, no refund will be given if no cancellations are made within the first 1 hour of order placement.
• In addition, after we assign an expert, you will not be able to cancel the program, package, or plan. Hence, you will also not receive a refund once the session program, package, or plan has begun. The service won’t be canceled or refunded until the program, package, or plan’s expiration date. Therefore, you must use the contact form on this website to ask any questions you may have before paying for the counseling program, package, or plan.
• As soon as we receive your payments, we will begin the process of assigning a suitable therapist. If, within 15 days of receiving your payment for the program, package, or plan you chose, we are unable to assign a suitable therapist, we will cancel the order and provide you with a refund. Assigning a suitable therapist depends on the availability of the therapist and your specific requirements.
• If a suitable therapist is unavailable, and we decide to cancel the order with a refund, we will repay the complete cost of the program, package, or plan. The refund of the full amount will be provided after deducting any applicable third-party payment transfer charges.

• The plan/package/program cannot be canceled if you have already paid for it, we have assigned you a therapist, and you decide not to attend the session(s). Therefore, you must be very certain that you can attend the therapy before you make any payments. You can use the contact form on our website to ask any questions you may have to our administrative personnel before carrying out any payment transaction.
• Because the sessions are for benefiting you, you must take part in them during the validity duration of your plan/package/program. If you are unable to attend a session during the next scheduled slot, kindly notify us at least 24 hours before the scheduled time by email at client@helpsace.com with the subject line: ‘Counseling Postponement.’

• Requests for postponement will only be accepted if they are received from the registered email account that you used to contact us and/or to place the order. While sending us the email content, you should include your full name and mobile number registered with us, your project/order ID number (if relevant), and other additional project information.
• We will have to cancel the one-hour (60-minute) session of the package, plan, or program without providing a refund if you do not notify us via email at client@helpsace.com with the subject line “Counseling Postponement” at least 24 hours before the scheduled time.
• It is important to take note of the following points when sessions are postponed without giving a 24-hour notice. We will have to cease/terminate the therapy by canceling the entire package, plan, or program without a refund in the following cases.  If you fail to give a 24-hour notice by email (more than three times in every six months or two consecutively), or (twice in three months or two consecutively), cancellation without refund will occur.
• Even when we allow you to postpone sessions by informing us via email 24 hours before the session, you also need to know these instructions. In a one-year program, package, or plan, you cannot postpone sessions over 4 times with a 24-hour notice (sent by email to client@helpsace.com with the subject “Counseling Postponement”). We also ask you not to postpone sessions over 2 times in a six-month program/package/plan with a 24-hour notice (sent by email at client@helpsace.com with the subject ‘Counseling Postponement’).
• Postponing sessions beyond the above-stated timeframes could result in the immediate cancellation of your chosen package, plan, or program with no refund.

• The aforementioned annual postponement times will be taken into account if the program is longer than a year. For example, for a two-year program, you can postpone the sessions with a 24-hour notice eight times in two years (4 times in one year). Postponing beyond the specified timeframes may result in the immediate cancellation of your whole program, package, or plan with no refund.

• Your plan/program/package cannot be canceled if you are dissatisfied with the therapist assigned or the services rendered. The option that is possible in such a scenario is to provide you with a new therapist.
• In view of this, if a new therapist is appointed, your treatment will be continued from that time onwards, where the previous therapist had discontinued. You will not be able to reuse any of the previously utilized program, package, or plan minutes. Only the remaining sessions or minutes from the program, package, or plan can be used.
• After a valid and appropriate assessment of your case, we can attempt to replace your current therapy provider. We can do this if you feel that you need a new therapist for a better experience than the one you are now having. Please take note, nevertheless, that we will not permit unrestricted or frequent changes in therapy providers. You are allowed to change no more than 2 therapy providers in 6 months.
• Additionally, if you want to have a change in the therapy provider once the program, package, or plan begins, you will need to wait seven days to a month after submitting your request. If a new therapy provider is not available after a month, you will be transferred to the prior therapist, subject to their availability. Based on your specific requirements, if any new therapist is unavailable, you may not be reassigned to the previous therapist(s) right away; this will depend on their availability.
• We will continue to look for new therapists if the previous therapy providers are unavailable for an extended period of time. It all relies on the therapists’ availability, as they may already be occupied with other customers. We will nonetheless make every attempt to reduce the amount of time required to locate new therapy providers. Please be aware that there will be no cancellation or refund provided while changing the therapist or the waiting period for a new therapy provider to be assigned.
• We will let you know 12–24 hours in advance if the therapy provider is unable to attend a session during your next available slot. Further, at times, the therapist may have an emergency that requires them to postpone their appointment even within a short duration of under two hours. A refund will not be given if the therapist is unable to attend a session. The therapy provider’s next scheduled time and date will be communicated to you.
• If the therapist assigned to you faces any serious issues continuing with the program/plan/package, we will discuss the issue with you. We will then find a solution to the problem.  Please be aware that there will be no cancellation or refund if the assigned therapist is unable to continue with their program/plan/package.
• We will make every effort to identify a solution, which may include locating a different therapy provider for you. Please be aware that there will be no cancellation or refund for a change in therapist or the waiting period for a new therapist to be assigned. Regardless of the circumstances, we will find a solution for our clients.
• Any changes to your registered email address or mobile phone number have to be communicated to our administrative team by email at client@helpsace.com. It is your responsibility to remember and be on time for all therapy sessions, even if we don’t send you a reminder email or text message (if these facilities are available at any time).
• You ought to understand that psychological treatment ought to be addressed similarly to any other important medical appointment. Dedication and persistence are crucial to reaching this objective, which is for your betterment, regardless of whether it takes time.
• In accordance with our cancellation policy, if your plan/package/program ends, you can re-enroll in our plan/package/program later.

Tuitions/Tutoring Services Policy

• If you desire to cancel the order after making payments, you will have one hour to do the cancellation. Your cancellation could be due to any error that occurred during the order process, or if you placed an identical order twice and want to cancel one of them, or for any other reason. We shall provide a complete refund in the event of such cancellations, after deducting any relevant third-party processing or transfer fees.

• If you decide to cancel your order within an hour of placing it, you must email us the information to client@helpsace.com with the subject line “Cancellation: Tuitions.” The email content should include your full name and mobile phone number as you have registered with us. It should also include the project/order ID number (if relevant) and any other information relating to your project.
• Your requests for cancellation and refunds placed within one hour of completing the order process with payments will only be accepted if they are received from the registered email address you used to contact us or place the order.
• Orders cannot be canceled, and no refund will be given if no cancellations are made within an hour of the purchase being completed.
• After a thorough and fair inquiry into your case, we can attempt to replace your existing instructor if you need a new one for an improved tuition experience. We will pair you with a new tutor as soon as a suitable instructor becomes available. Please take note that, nevertheless, we will not permit limitless or frequent tutor replacements. You are allowed to change instructors no more than two times during 6 months.
• Since the classes are for your benefit, you must attend them during the validity period of your plan/package/program. If you are unable to attend a session during the next available time slot, you must inform us at least 24 hours before the scheduled time.
• If you cannot attend a session during the next available time slot, you must notify us by email at client@helpsace.com. The email should have the subject line: “Tuitions Postponement.” Accordingly, we will take measures to fill the missed slot in the very next, or any other near slot available.
• While sending us the reschedule/postponement email, you need to provide us with certain relevant information. It includes providing us with your correct full name and your phone number registered on our website. You can also provide us with the project/order ID (if available), your tutor details (if relevant), and other details relating to your chosen package/program/plan.
• Your requests for postponements/reschedules will only be considered if they are received from the registered email ID that you used while placing the order.
• Several postponements/reschedules from your end are not permitted because they will impact your study patterns and the tutor’s schedules. The maximum permissible is twice in six months and 4 times in a year.
• All sessions should be completed within the current monthly billing cycle. For example, if you reschedule in May, the sessions should be completed in May itself and should not be moved to June/July. Exceptions are provided at the tutor’s discretion.

• We will let you know 12 to 24 hours in advance if a tutor is unable to attend a session on your next slot. The very next available slot will be adjusted in its place.
• We will notify you and appoint a replacement teacher in their place if we decide to drop an instructor from our lineup. Beginning where the previous instructor left off, the new educator will complete the remaining sessions or slots in the program/package/plan.

Bookkeeping and/or Accounting Services Policy

Before Work Begins

• If you want to cancel the order for using our bookkeeping and/or accounting services after making payments and before the work has begun, it can be done. In such a case, we can provide you with a complete refund (deducting any third-party transfer fees applicable). However, this is only possible if you send an email to client@helpsace.com with the subject “Accounting-Bookkeeping Cancellation” within an hour of placing your order.

• Requests for cancellations and refunds will only be accepted if they are received from the registered email address you used to contact us before completing the payment transaction. For us to promptly locate your records, please include in the cancellation email the following details. The details include the complete name and the mobile phone number you registered with us, the order/project ID No (if relevant), and any other project information.
• Orders cannot be canceled, and no refund will be given if no cancellations are made within an hour of order placement.

Ongoing Work

• We work with our customers on annual agreements, which require advance payments for working during the next month. The advance payments have to be received 10 days before the end of the previous month, so that we can continue working for the following month.

• We need to receive advance payments for the next month, 10 days before the end of the previous month, and not later. If this cannot be followed, then the terms and conditions or terms of use agreement will be terminated.

• You may cancel the agreements (without receiving a refund) as long as you adhere to the 40-day cancellation notice period before the end of the current monthly cycle. We must receive the cancellation notice, for instance, by July 20, if you, as our customer, decide to stop working with us on September 1st of the following month.

• We will be able to efficiently allocate and modify our schedules and resources during this 40-day notice period. The 40-day written notification of cancellation should be sent via email to client@helpsace.com with the subject line “Accounting-Bookkeeping Cancellation.”
• For us to promptly identify your records, please include in the cancellation message the following details. Your cancellation email should include the complete name and mobile phone number you registered with us, the order/project ID No (if applicable), and other details about the project. Requests for cancellations will only be accepted if they are received from the registered email address you registered to contact us before placing the order.
• We cannot issue any refund if you decide to cancel your agreement with our company by serving us a 40-day cancellation notice.

SEO, SEM, and Other Related Digital Marketing Services Policy

• You have one hour after making the payment to cancel an order if you want to. The reasons could be, for example, if you placed an identical order twice, if there was a mistake during the purchasing procedure, or any other matter. We shall provide a complete refund if such cancellations happen within one hour of making payments, deducting any third-party processing or transfer fees applicable.
• If you decide to cancel your order you made within an hour, you must send us the order information to client@helpsace.com with the subject line “Cancellation: Digital Marketing.” The email content should include the full name and mobile number registered with us, order/project ID number (if relevant), and any other information available.
• Requests for cancellations and refunds will be accepted only if they are received from the email address you registered with us. Please note that the order placed cannot be canceled, and/or refunded if cancellations are not made within an hour.

GENERAL CANCELLATION POLICY

This ‘General Cancellation Policy’ applies to all our services and should be read along with ‘Cancellation Policy-1’ and ‘Cancellation Policy-2.’ The ‘General Cancellation Policy’ is stated as follows:

Project Guidelines

To provide clarity for the person working on a client order, all directives or requirements must be precise, thorough, and explicit. It is not permissible to add new task instructions after payment has been made. Hence, it is your responsibility to ensure that you have included clear and comprehensive guidelines while placing your orders. Our work process policy explicitly mentions that you must provide us with comprehensive and precise order guidelines before receiving our final quote and before making payments to us.

We provide quotes based on the task instructions that you share with us.  New, additional instructions are not permissible after payments have been made. This is because it creates issues such as re-quotes, delays in finishing the job, irrelevant revisions, and additional workload for the expert assigned to the work.

Therefore, HelpsAce has a clear-cut policy stating that you must share with us accurate and comprehensive project guidelines before placing orders and sending us payments. If you need to include new directives, you must make a new order, and the previous order you placed cannot be canceled. It will not be permissible if you request a refund on the previous order with incomplete or inaccurate task directives.

Providing Inaccurate or Inaccessible Contact Information While Placing Orders

It will be difficult for us to get in touch with you regarding your project or any payment queries if you have given us inaccurate or incomplete contact information, such as your phone number or email address. It will also be difficult for us to contact you if you have given us an email address or phone number that you do not frequently access. Work completion will be delayed if there are any limitations (erroneous or inaccessible contact data) to get in touch with you.

If there is a significant delay in job completion that lasts longer than a month (arising due to your inaccurate or inaccessible contact information), we will cancel your order and issue no refund. Therefore, for us to get in touch with you for any discussions regarding your project or payment concerns, you must give us a valid, functional email address and phone number.

Persistent Non-Cooperation or Fraudulent Behavior

The client’s persistent non-cooperation or paucity of communication has an impact on the work’s execution. We retain the discretion to terminate any prepaid order without providing a refund if the customer consistently fails to cooperate or communicate. Additionally, we have the right to terminate any paid purchase without issuing a refund if our company detects the client engaging in fraudulent behavior.

Unexpected Situations or Event(s)

We retain the discretion to terminate your order if an unanticipated circumstance keeps us from finishing it. We guarantee that such unforeseen problems are uncommon and will only arise in extreme circumstances (e.g., pandemic, natural catastrophes). In these situations, we will cancel the transaction and issue a full refund after subtracting any relevant third-party transfer fees.

Exchanging Contact and/or Transaction Information

You ought to refrain from providing the selected specialist for your task with your personal or payment information. You should not share your name, address, phone number, payment information, or any other personally identifiable data. You should not share your information through emails, documents, WhatsApp conversations, customer accounts, or other facilities available to you. The expert designated for completing your work shouldn’t know such critical information; only our administrative division should.

You must not include your contact information or payment details in any messages, document files, or any other mediums you use to contact the expert chosen for your task. We retain the discretion to terminate the order without providing a refund if we find a breach of our cancellation and terms and conditions policy. It would also be beneficial if you avoided requesting payment and contact information from the person who was assigned the order.

We retain the discretion to terminate your order without providing a refund if you transmit private data to the specialist. We retain the discretion to terminate your order without providing a refund if you request private details from the person assigned to your task. You must notify us at (client@helpsace.com) if an expert allocated to your work sends you their contact details or payment information, or if they request your payment or contact information.

Individual Evaluation of Each Case

Our company has the unilateral discretion to arrive at decisions based on each situation. When arriving at a final decision, we evaluate each case individually and separately, and we will consider various factors. Please note that this section, “Individual Evaluation of Each Case” of this cancellation policy, will apply to all services provided on this website: https://helpsace.com.